Christopher Mensah
8 Publications in AERD
Author Publications
Export PDFCompulsory citizenship behaviour and job outcome among unpaid interns: the buffering role of perceived co-worker support
By Edem M. Azila-Gbettor
Purpose: The study aims to examine the moderating influence of perceived co-worker support in the nexus between compulsory citizenship behaviour, job involvement and social loafing amongst university interns. Design/methodology/approach: Four hundred and sixty-two) respondents took part in the study by completing a self-reported questionnaire distributed via online WhatsApp platform. The respondents were selected using multistage sampling technique. The data were processed and analysed using IBM SPSS version 24 and PLS-SEM, respectively. Findings: Results reveal interns’ experience of compulsory citizenship behaviour positively influences their social loafing and negatively influences their job involvement. Furthermore, the support received from co-workers’ reduces the negative influence of compulsory citizenship behaviour on interns’ (1) social loafing and (2) job involvement. Research limitations: The study’s main limitations have been identified as the type of organisation in which the internship was completed and the number of years of internship experience. Future research may seek to address this problem by obtaining data from a cohort that is categorised based on the nature of the organisation and duration of the internship. Practical implications: Perceived co-worker support has been found to reduce the negative effects of interns’ compulsory citizenship behaviour on their job outcomes. It is recommended that organisations establish a supportive work environment to assist interns. This can be achieved through various means, such as engaging in team-building activities and assigning mentors, among other strategies. Originality/value: One of the first to have examined a model linking compulsory citizenship behaviour, job involvement, social loafing and perceived co-worker support amongst interns in a higher education environment. © 2023, Emerald Publishing Limited.
Thematic, research design and theory application of business internship research: a systematic review
By Edem Maxwell Azila-Gbettor
This study provides a comprehensive review of the research design, themes, and theoretical development of internship literature in the context of business students. One hundred and ninety-two (192) articles retrieved from Scopus, Google Scholar, and the Web of Science databases and published from 1979 to 2022 were analysed. Information on bibliographic data and research design was presented using frequencies while research themes and the theoretical approach were content analysed. The findings reveal that, though business internship research is about four decades old, the knowledge domain is underdeveloped with respect to theory application, examination of relationships between antecedent, outcome, mediating and moderating variables and use of multivariate analysis. The study found previous studies were more focused on the interns' career development, prospects, satisfaction, and employability, the benefits and role of internships, and the impact of internships on students' academic performance. The findings highlight the vital need for a more balanced approach to business student internship research, moving beyond quantitative methodologies and towards a broader understanding through qualitative and mixed-methods investigations, ensuring sample adequacy, and exploring workplace variables.
Mental Health and Well-Being of Hospitality Students: The Buffering Role of Personal Resources
By Christopher Mensah
This study examined the moderating role of mindfulness and resilience on the effects of academic stress and career anxiety on the well-being of hospitality students and their career intentions. A sample of 269 students selected using a simple random sampling technique completed a self-reported questionnaire. The data was analyzed using descriptive statistics and partial least squares structural equation modeling. The findings show a negative effect of academic stress and career anxiety on the career intentions of hospitality students. However, mindfulness increases hospitality students' intention to work in the industry. The resilience of students minimized the negative effects of academic stress on their hospitality career intentions while enhancing their well-being. The theoretical and empirical contributions of the study were highlighted and directions for future research were also indicated.
Mapping Hospitality and Tourism Internship Research: A Bibliometric and Integrative Review
By Christopher Mensah
This paper applies bibliometric and integrative review approaches to examine the pattern of growth, conceptual and social structure of hospitality and tourism internship research using 167 articles retrieved from Scopus database published between 1986 and 2020. The contribution of journals, scholars, institutions, and countries in the production of hospitality and tourism internship research was assessed. Descriptive statistics of the bibliographic data was conducted using Bibliometrix tool whiles VOSviewer software was used for network analysis. Findings indicate that hospitality and tourism internship research is about three decades old however, the knowledge domain remains underdeveloped. Busby G, University of Queensland and the USA are the most productive author, institution and country, respectively in hospitality and internship research. Research efforts have focused on internships and students' attitudes toward hospitality work, benefits of internships to students, industry and institutions, and internship satisfaction. There has been less international collaboration in the knowledge domain.
Revisiting Gendered ICT Attitude and Self-Efficacy: A Study of Technical University Students in Ghana
By Christopher Mensah
The existence of gender differences in the use of information and communication technology (ICT) impedes the attainment of gender equality and female empowerment. It is therefore essential to provide up-to-date knowledge on the gender ICT divide given that insight into ICT use by gender is often limited and not regularly updated, particularly for low- and lower-middle-income countries. Consequently, this study investigated gender differences in ICT usage, self-efficacy, attitude, and anxiety among technical university students in Ghana. The study is based on primary data conveniently collected from 409 students in a 3-year Higher National Diploma awarding technical university in Ghana using a self-administered questionnaire. Data were analyzed using descriptive statistics, Mann-Whitney U tests, and ordered logistic regression. Male students, compared to their female peers, reported frequent use of ICT, have a more confident and positive attitude, and are less anxious about the use of computers and their related applications. Access to computers and students' level of study were related to attitude and perceived ICT self-efficacy. Policymakers and administrators of higher education institutions should implement interventions to improve female self-confidence and the use of computers and their applications. © 2023 Christopher Mensah et al.
Gender and career path association with fear and adherence to Covid-19 protocols among university students
By Bismark Bright Ofori-Manteaw
The study explored the association between gender and fear of Covid-19 and compliance with its safety protocols among health and non-health university students. The study sought to ascertain whether fear of Covid-19 and adherence to its protective measures would vary between male and female students of health-care and non-healthcare university students. Using a cross-sectional quantitative research design, a convenient sample of 1119 undergraduate students selected from two universities in the Volta Region of Ghana completed self-administered questionnaires. Descriptive statistics and Mann Whitney U-test were conducted using IBM Statistical Package for Social Sciences version 25 and R software. There was no significant difference (p = 0.14) in the fear of Covid-19 levels of male and female undergraduate students. However, there were significant differences in the adherence to Covid-19 safety measures between male and female students (p = 0.01). Lastly, fear of Covid-19 and adherence to its safety measures differed significantly between healthcare and non-healthcare students (p = 0.00). Among students, fear of Covid-19 was independent of gender. However, female students are better adherents of Covid-19 safety measures than males. Also, non-healthcare students are more likely to experience greater fear of Covid-19 and adhere to its safety measures than their healthcare counterparts.
Internship Work-related Stress: A Comparative Study between Hospitality and Marketing Students
By Christopher Mensah
Occupational stress among full-time employees has attracted considerable research attention. However, rarely have hospitality and marketing interns been the focus of work stress empirical investigations. This study explores perceived workplace stress experiences and its effects on internship satisfaction and turnover intention among hospitality and marketing students in a Ghanaian technical university. A sample of 285 respondents, conveniently selected, completed self-structured questionnaire. Data were analyzed using descriptive statistics, factor analysis, and Mann Whitney U test. The commonly reported work stressors were “no pay” “repetitive work,” “transportation challenges,” “different supervisor requirement,” and long working hours”. Conspicuously, hospitality students reported higher levels of stress compared to marketing students. Most importantly, stress was related to lower internship satisfaction but higher levels of turnover intentions among students. Implications of the findings for practice are discussed.
Perceived mistreatment at a university: hospitality versus non-hospitality students in Ghana
By Christopher Mensah
With the exception of medical schools, student mistreatment in higher education institutions has attracted limited empirical investigations. This study examined mistreatment of hospitality and non-hospitality students in a Ghanaian technical university. After being selected conveniently, 344 students completed self-administered questionnaires. Results of the study indicated that a considerable proportion of the university students were mistreated mostly by departmental lecturers and classmates at lecture halls, practical kitchens and hostels. Hospitality students were more likely than other students to perceive higher levels of mistreatment. This study adds to the scant literature on students’ interpersonal misconduct experiences in the higher education setup. © 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group.
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