Hayford Alufar Bokpin

The role of digital literacy in satisfaction with online migration services in Ghana: A cross-sectional survey

By Hayford Alufar Bokpin

Like in many other fields of human endeavour, digital literacy is rising in importance. As migration continues unabated, key stages of the process are now possible online. This study investigated the role of digital literacy and migration intent in satisfaction with online migration services. Deploying a cross-sectional survey of 100 students at a Ghanaian university, the study tested the hypotheses with a linear regression (r = 0.85, R-square = 0.72, p = 0.00). Results indicate support for digital literacy and migration intent in satisfaction with online migration services. Age and level of education are correlated with satisfaction, digital literacy and migration intent. The meaning and implications of these findings are discussed. © 2023 International Organization for Migration.